PLEASE NOTE: Because we custom make each chair to order, lead time is typically 6-8 weeks from the date of order to the date of shipment. Moreover, shipping will also take between 1-2 weeks for regional deliveries, and sometimes as many as 4 weeks for the western half of the United States.
Currently we do not sell or ship outside the continental U.S.
Payment in full is due at the time of purchase. As all of our products are made to order, 50% of every purchase price is non-refundable from the time of purchase. Upon shipment of the final finished product to your address, the entire purchase price, including shipping, becomes non-refundable and the purchased item(s) become(s) non-returnable.
In the event of a material defect or shipping damage which is present on delivery to you, we will address such issues on a case-by-case basis by either repairing it or exchanging it 1:1 for an identical item, at our discretion. In no case will we accept a return that has not received prior authorization in writing by us. Moreover, to be eligible for exchange under these very specific circumstances, your item must be unused and in the same condition that you received it. It must also be in the original packaging.